BCP: Curing Moral Injury: Why Your Best Staff are Leaving and How Operational Agility Can Save Your Practice
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Register
- Non-member - $49
- Member - Free!
This session addresses the '1.2 FTE Problem' in O&P, where systemic inefficiencies lead to chronic moral injury and the loss of elite clinical staff. Attendees will explore a suite of operational agility tools designed to reclaim clinical time and restore focus. Discover how to transition from a 'hero-based' clinic to a sustainable, standardized system that protects the mental health of your practitioners and the outcomes of your patients.
Learning Objectives
- Upon completion, participants will be able to conduct a clinical workflow audit using the "Value vs. Drain" matrix to identify and quantify systemic administrative bottlenecks within their specific O&P practice.
- Upon completion, participants will be able to apply "Meeting Discipline" techniques — including block scheduling and the Admin Shield protocol — to protect clinical time and redirect practitioner energy toward high-value patient care.
- Upon completion, participants will be able to implement a "Liquid Resource" staffing model, utilizing cross-training and regional mobility to redistribute clinical load, eliminate single points of failure, and reduce staff turnover.
This is a Business Certificate Program elective under the Healthcare Management pillar. Note: At the end of this course, you will receive a certificate for CE credit upon successful completion of the quiz. Please note that is a certificate for CE credits only and not the IIOP and AOPA O&P Business Certificate. The IIOP and AOPA O&P Business Certificate requires enrollment in and successful completion of four AOPA electives (one from each pillar) and four IIOP core courses. Upon successful completion of the Business Certificate Program, AOPA will reach out to you about receiving your O&P Business Certificate.
Individuals not participating in the AOPA and IIOP Business Certificate Program are still welcome to take this course for CE credit and/or educational purposes. If you have not expressed interest in the Business Certificate Program and would like to participate and use this course as one of the required electives, please email onlineeducation@aopanet.org.
