BCP: Optimizing Revenue Cycle Management: External Resources, Risks, and Rewards
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Register
- Non-member - $49
- Member - Free!
As margins tighten and administrative complexity grows, many healthcare practices turn to external resources to support revenue cycle management (RCM). This session examines when outsourcing makes strategic sense—and when it introduces risk. Attendees will explore common RCM models, including offshore teams, third-party billing services, and hybrid approaches. The presentation will highlight benefits such as scalability and cost efficiency, alongside risks related to compliance, data security, payer communication, and operational oversight. Real-world examples will illustrate how poorly structured arrangements can lead to audit exposure. The session will also outline best practices for vendor selection, contract structuring, performance metrics, and governance.
Learning Objectives:
- Identify common external RCM models, including offshore, third-party, and hybrid support structures used in O&P practices.
- Recognize operational, compliance, and data security risks associated with outsourced revenue cycle functions.
- Apply best practices for vendor oversight, performance monitoring, and governance to improve RCM outcomes while reducing audit exposure.
This is a Business Certificate Program elective under the Finance pillar. Note: At the end of this course, you will receive a certificate for CE credit upon successful completion of the quiz. Please note that is a certificate for CE credits only and not the IIOP and AOPA O&P Business Certificate. The IIOP and AOPA O&P Business Certificate requires enrollment in and successful completion of four AOPA electives (one from each pillar) and four IIOP core courses. Upon successful completion of the Business Certificate Program, AOPA will reach out to you about receiving your O&P Business Certificate.
Individuals not participating in the AOPA and IIOP Business Certificate Program are still welcome to take this course for CE credit and/or educational purposes. If you have not expressed interest in the Business Certificate Program and would like to participate and use this course as one of the required electives, please email onlineeducation@aopanet.org.
